Innovative, flexible and feature-rich mobile engagement products, built to support your solution.
Providing interactive mobile conversations that drive customer engagement, process efficiencies and optimal results.
With mDialog, you can harness the power of mobile for your critical, customer-facing business process flows with engaging text, image and video messages, automated responses and links to web or contact center resources. Communication flows are flexible and easily utilize multi-channel calls to action to maximize customer engagement. mDialog integrates with your CRM system, enabling personalized and targeted interactions.
Leading companies have found mDialog to be highly effective for customer acquisition campaigns, customer service initiatives, loyalty program processes, appointment scheduling and many other customer engagement initiatives.
Delivering rich, personalized mobile statements and reports to your customers in the most environmental-friendly and engaging way.
With mStatement, you can easily deliver recurring customer account information directly to your customer’s mobile device. Utilizing image and video messaging incorporated into the mStatement product, we create and deliver mobile statements tailored to meet your specific style and format guidelines and optimized for each recipient’s mobile device. The product integrates easily and securely with your existing IT systems to facilitate the inclusion of all customer specific information. mStatements have the advantage of being 70% more cost effective than paper statements, they typically result in 99% open rates, and with mStatements you can easily track delivery and confirm receipt.
Archer has years of experience delivering more than 500 million mStatements across a number of different industries, including financial services (bank statements, collections notices, billing statements), healthcare (EOBs, billing statements), government (tax notices, utility bills), retail (billing statements, loyalty program statements), and travel (mileage program statements).
Connecting directly with your customer to deliver timely, relevant information.
More than 90% of mobile messages are read within three minutes of receipt. Which makes mobile the most powerful notification channel ever developed. Utilizing text, images, audio and video, mNotify provides the most compelling, immediate, and direct method to reach your customers. With easy and secure integration with your current IT systems, mNotify allows you to deliver timely, relevant information to your customers in the most effective way possible.
Archer’s customers use mNotify to deliver a highly varied set of alerts, reminders and notifications, including pre-surgical procedure reminders and instructions, travel alerts, prescription reminders, in-store promotions, package status and delivery notices, new product notifications and governmental alerts.
Enable easy and immediate payments through mobile.
With mTransact, you can provide a secure method for customers to complete purchases and make payments. mTransact integrates directly and securely with your current transaction management frameworks to enable secure authentication and payment processing. Seamlessly connecting to your online systems, mTransact brings your payment business processes to mobile, for quick, easy, and effective transactions with your customers. mTransact also integrates with Apple's Passbook to deliver passes, loyalty cards, tickets, coupons and different types of formal payments without the need for the user to add a new app.
Archer’s customers use mTransact for a number of different applications, including billing statement remittances, collections payments, and product sales.